Contact us

Thank you for visiting Schroders. Your questions, comments and feedback are important to us.

Please select your enquiry type from the drop down menu below so we can ensure that your query is directed to the appropriate department.

Feedback or complaints

We welcome any other feedback you might have as we’re constantly looking to improve our service. Should you have any feedback for us, or you’d like to make a complaint, please contact Investor Services: 

0800 718 777

Head of Investor Services
P O Box 1102
Chelmsford CM99 2XX

If you have a complaint, we’ll do our best to resolve the issue as quickly as possible and keep you updated along the way.

Should you remain dissatisfied you may have the right to refer the complaint to the Financial Ombudsman, a free and independent service for resolving disputes between customers and financial services institutions.

08000 234 567 or 0300 1239 123

Financial Ombudsman
South Quay Plaza
183 Marsh Wall
London E14 9SR

A statement of your rights to compensation in the event of Schroders being unable to meet its liabilities to you is available from the Financial Conduct Authority (FCA) and the Financial Services Compensation Scheme (FSCS).