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Please use our Live Chat feature, to the right of your screen, or select your enquiry type from the drop down menu below so we can ensure that your query is directed to the appropriate department.
Feedback or complaints
We welcome any other feedback you might have as we’re constantly looking to improve our service. Should you have any feedback for us, or you’d like to make a complaint, please contact Investor Services:
0800 182 2399 (+44 1397 436969 if calling from overseas) schrodersinstitutional@HSBC.com
Head of Investor Services
PO Box 1402
Sunderland SR43 4AF
If your compliant relates to one of the following funds: Ground Rents Income Fund, Schroder European Real Estate Investment Trust, Schroder Real Estate Investment Trust, or Schroder Capital UK Real Estate Fund please contact firstname.lastname@example.org
If you have a complaint, we’ll do our best to resolve the issue as quickly as possible and keep you updated along the way.
Should you remain dissatisfied you may have the right to refer the complaint to the Financial Ombudsman, a free and independent service for resolving disputes between customers and financial services institutions.
08000 234 567 or 0300 1239 123
South Quay Plaza
183 Marsh Wall
London E14 9SR