Contact us
We welcome any feedback you might have as we’re constantly looking to improve our service. Use the navigation to find out where best to direct your query.
How to invest with Schroders
For more information on how to invest with Schroders, please click here.
Investment trust enquiry or complaint
If your complaint relates to one of the following investment trusts:
- Schroder Asian Total Return Investment Company plc
- Schroder AsiaPacific Fund plc
- Schroder Income Growth Fund plc
- Schroder UK Mid Cap Fund plc
- Schroders Capital Global Innovation Trust plc
- Schroder British Opportunities Trust plc
- Schroder Oriental Income Fund Limited
- Schroder BSC Social Impact Trust plc
- Schroder Japan Trust plc
- International Biotechnology Trust plc
- Please see real estate fund or real estate investment trust section for Schroder Real Estate Investment Trust, Schroder European Real Estate Investment Trust and Ground Rents Income Fund complaints
Please email: amcompanysecretary@schroders.com
Or telephone: 020 7658 6000
Real estate fund or real estate investment trust enquiry or complaint
If your complaint relates to one of the following real estate funds or real estate investment trusts:
- Schroder European Real Estate Investment Trust plc
- Schroder Real Estate Investment Trust Limited
- Ground Rents Income Fund plc
- Schroder Capital UK Real Estate Fund
Please email: realestatecomplaints@schroders.com
Or telephone: 020 7658 6000
Other fund enquiries or complaints
For any other funds not listed on this page, please contact Investor Services:
Please email: schrodersinvestor@HSBC.com
Or telephone: 0800 182 2399 (+44 1397 436969 if calling from overseas)
Or via post: Investor Services Schroders, PO Box 1402, Sunderland, SR43 4AF
Escalate a complaint
If you have a complaint, we’ll do our best to resolve the issue as quickly as possible and keep you updated along the way. Should you remain dissatisfied you may have the right to refer the complaint to the Financial Ombudsman, a free and independent service for resolving disputes between customers and financial services institutions. You can contact the Financial Ombudsman:
Please telephone: 08000 234 567 or 0300 1239 123
Or e-mail: complaint.info@financial-ombudsman.org.uk
Or post: Financial Ombudsman South Quay Plaza 183 Marsh Wall London E14 9SR
Your right to compensation
A statement of your rights to compensation in the event of Schroders being unable to meet its liabilities to you is available from the Financial Conduct Authority (FCA) and the Financial Services Compensation Scheme (FSCS).
Schroders Personal Wealth client
If you are a client of Schroders Personal Wealth, please click here.
Schroders careers
To learn more about a career with Schroders or for a query relating to an application, please visit our dedicated website.