For more information on how to invest with Schroders, please click here.
If you are a client of Schroders Personal Wealth, please click here.
To learn more about a career with Schroders or for a query relating to an application, please visit our dedicated website.
Feedback or complaints
We welcome any feedback you might have as we’re constantly looking to improve our service.
If you have any feedback or would like to make a complaint, please contact Investor Services:
• via telephone: 0800 182 2399 (+44 1397 436969 if calling from overseas)
• via e-mail: schrodersinvestor@HSBC.com
• via post: Investor Services Schroders, PO Box 1402, Sunderland, SR43 4AF
If your complaint relates to one of the following funds: Ground Rents Income Fund, Schroder European Real Estate Investment Trust, Schroder Real Estate Investment Trust, or Schroder Capital UK Real Estate Fund, please contact: email@example.com
If your complaint relates to an Investment Trust, please contact: firstname.lastname@example.org
If you have a complaint, we’ll do our best to resolve the issue as quickly as possible and keep you updated along the way. Should you remain dissatisfied you may have the right to refer the complaint to the Financial Ombudsman, a free and independent service for resolving disputes between customers and financial services institutions. You can contact the Financial Ombudsman:
• via telephone: 08000 234 567 or 0300 1239 123
• via e-mail: email@example.com
• via post: Financial Ombudsman South Quay Plaza 183 Marsh Wall London E14 9SR
A statement of your rights to compensation in the event of Schroders being unable to meet its liabilities to you is available from the Financial Conduct Authority (FCA) and the Financial Services Compensation Scheme (FSCS).