Raising concerns in confidence

Honesty and integrity are deeply engrained in our culture and it is everyone's responsibility at Schroders to ensure that remains the case. However, like all organisations, we face the risk of things going wrong or of unknowingly harbouring illegal or unethical behaviour.

We have robust procedures in place to make sure that our people and interested parties can raise any issues or concerns, confident in the knowledge that they will be taken seriously and investigated fully. 

Safecall global reporting service

External company Safecall provides an independent, confidential global reporting service, through their online portal or 24 hour phone line.

If you suspect wrongdoing, impropriety, unethical behaviour or have concerns regarding Schroders business practices, you may raise them confidentially. All reports are treated in confidence and you can opt to remain completely anonymous. Schroders will receive a non-attributable summary of issues raised to address the concerns appropriately.

A full list of regional freephone telephone numbers, where reports can be made in local languages as well as English, is available here with a summary below:

Location

Phone number

Australia

1800 312928

Channel Islands

0800 915 1571

France

00 800 72332255

Germany

00 800 72332255

Hong Kong

3077 5524

Luxembourg

00 800 72332255

Switzerland

00 800 72332255

Singapore

800 44 81773

UK

0800 915 1571

USA

1 866 901 3295 

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Cazenove Capital is a trading name of Schroders (C.I.) Ltd which is licensed under the Banking Supervision (Bailiwick of Guernsey) Law 2020 and the Protection of Investors (Bailiwick of Guernsey) Law 2020, as amended in the conduct of banking and investment business. Registered address at Regency Court, Glategny Esplanade, St. Peter Port, Guernsey GY1 3UF (No.24546). Schroders (C.I.) Limited, Jersey Branch is regulated by the Jersey Financial Services Commission in the conduct of investment business. Registered address at 40 Esplanade, St. Helier, Jersey JE2 3QB, (No.31076).