What should you do if you have a complaint?
For your protection, we have complaint handling procedures in place to ensure that all complaints are handled fairly and promptly. If you have a complaint against us you should make the complaint directly to us, either by writing, telephoning, faxing or e-mailing. A complaint form is not needed, but all relevant details should be set out clearly. All complaints should be addressed to your Private Banker, the Compliance Officer or the Chief Executive Officer.
What happens next?
If we are still not in a position to make a full or final response, you will be notified of the reasons for this delay along with an indication of when we expect to be able to provide a concluding answer.
If you have any queries regarding these procedures, please write to the Compliance Officer, Schroder & Co. (Asia) Limited, 138 Market Street #23-02, CapitaGreen, Singapore 048946, or e-mail to complaints-SCAL@schroders.com
The value of an investment and the income from it may go down as well as up and investors may not get back the amount originally invested.