There are lots of ways to get in touch with Schroders.
If you have a question, comment or feedback you'd like to share you can use this form to send a message straight to the most relevant team.
Feedback or complaints
We welcome any other feedback you might have as we’re constantly looking to improve our service. Should you have any feedback for us, or you’d like to make a complaint, please contact Investor Services:
0800 182 2399 (+44 1397 436969 if calling from overseas) schrodersinstitutional@HSBC.com
Head of Investor Services Schroders PO Box 1402 Sunderland SR43 4AF
If your compliant relates to one of the following funds: Ground Rents Income Fund, Schroder European Real Estate Investment Trust, Schroder Real Estate Investment Trust, or Schroder Capital UK Real Estate Fund please contact firstname.lastname@example.org
If you have a complaint, we’ll do our best to resolve the issue as quickly as possible and keep you updated along the way.
Should you remain dissatisfied you may have the right to refer the complaint to the Financial Ombudsman, a free and independent service for resolving disputes between customers and financial services institutions
08000 234 567 or 0300 1239 123 email@example.com Financial Ombudsman South Quay Plaza 183 Marsh Wall London E14 9SR
A statement of your rights to compensation in the event of Schroders being unable to meet its liabilities to you is available from the Financial Conduct Authority (FCA) and the Financial Services Compensation Scheme (FSCS).