In focus

Investors crave knowledge – but where do they find it?

An overwhelming 97% of investors want some level of personal finance knowledge, according to the latest issue of Schroders’ Global Investor Study, a landmark annual survey of more than 23,000 investors from around the world.

One third want significant knowledge – enough knowledge to be able to invest without necessarily seeking professional help. A further half want at least enough knowledge to verify or “probe” the advice they’re given. Just 3% say they are happy with no knowledge whatever, and are prepared to trust fully to others’ guidance.

These latest findings come at a time of extreme market turbulence brought on by Covid-19 and its aftermath. The survey was conducted across 32 worldwide locations between 30 April and 15 June 2020, a period following steep falls in global markets. The crisis appeared to focus investors’ minds on their personal finances, with almost half (49%) saying they thought about their investments at least weekly (up from 35% before the crisis).

How much financial knowledge do investors want?

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Sheila Nicoll, Head of Public Policy at Schroders, says: “What we’re seeing is a snapshot of the high value that investors place on knowledge about money. They want the information not necessarily to be able to manage their investments themselves, but to make them feel more comfortable when they talk to advisers and providers. That’s very revealing.”

Sheila, whose background includes many years’ work in the field of financial consumer protection, says confidence is the key. “Financial headlines are often alarming, that’s the nature of news,” she says. “But what many people find is that they don’t have enough knowledge to feel confident asking questions. This survey tells us investors want to be asking the right questions.”

Financial education: who should provide it – and who is providing it?

Overall, the biggest source of information for investors is their own work and research, with 72% of respondents citing this. Financial providers, independent advisers and family members are the next biggest sources of knowledge in that order.

The government (through a regulator, for example), employers and the schooling system come bottom in terms of educating investors.

Interestingly, there is a disconnect with these last three sources: although they are the least likely to provide knowledge, investors think they should be playing a greater role in doing so. Hence 51% say schools should be responsible for developing financial knowledge, compared to just 40% saying that they do.

Where are investors gleaning their knowhow?

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Sheila Nicoll says investors are right to point to schools and governments and demand more – but says that these can play only a part. “It’s vital that schools educate people about money and investing, but it’s not the sole answer. Investors’ knowledge needs to be topped up throughout their lives. In particular, it is important to catch them at moments in life when they want to engage”. 

Younger generations think financial education should fall more to schools and governments

There is a clear divide between generations when it comes to opinions about who should be providing financial knowhow. Older investors (aged 51 and over) are happy that they source their own knowledge.

Millennials and Generation X investors – these two categories cover everyone under 50 – are more likely to think the job should be done by schools, governments and employers.

“This divergence could be down to a number of factors,” Sheila says. “It may be that older investors have gained confidence through their longer history of investing, or it could be that they have more access to advisers. But the fact that younger investors are looking for help from other sources – schools, governments, providers, employers – suggests to me a real hunger for more knowledge.

“It also suggests an understanding that, compared to previous generations who were able to rely on the state and defined benefit pensions, they are likely to need to take more responsibility for their own future financial wellbeing. Having that increased financial understanding and confidence is a huge step toward better outcomes for these people.”

Millennials want more sources of information

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